The State of Wisconsin DOC is looking for a Desktop Support IV.
Top Skills (3) & Years of Experience: 2 years of experience required.
- Remote trouble shooting
- Customer service/interaction with users during device setup
- Imaging Devices
Nice to Have:
- Any AV integration experience is highly sought after.
- Must be able to work independently but in a team environment.
- Must be able to meet deadlines.
- Must be able to multi-task and balance their workday.
Interview Process: In-person interview required.
On-site or Remote? Candidate MUST be a WI resident or willing to relocate to WI prior to starting the role at their own expense. 100% On-site. This is an in-person job with no remote work. Candidate must have ability to work a flexible schedule and days lasting longer than 8 hours
Project Details: The Department of Corrections (DOC) requires Desktop Support staff to maintain a working knowledge of our internal computer system. The technician will be in charge of repairing and maintaining thousands of desktops, laptops and other PC devices. They will also be installing new PC's and laptops to replace end of life cycle equipment. The technician will be doing those tasks while maintaining inventory and properly disposing of outdated equipment by recycling those items per DOC policies. The technician will also maintain and close work orders in the DOC ticketing system. The technician receives oversight from the Field Tech Manager to ensure that policy, procedure and methodology are being followed.
Additional details: The candidate will need to have the ability to carry 50 pounds and stand for up to 8 hours. This may not be required daily but is a requirement.
This position is looking for a person with good desktop trouble shooting skills and great customer service. Any AV integration experience is a plus for candidates. They will be based at the DOC Central Office ( CO ) located at 3099 E. Washington, Madison, WI 53704, however this tech will also be working at the DOC facilities assisting the regular field tech with project and problem tickets once every few weeks. When traveling to DOC facilities the tech will be paid mileage .51 cents per mile and their hourly wage for travel time or they have the option to drive a state vehicle (If the candidate has a good driving record). When working at CO they are not paid mileage and for travel time. The tech has the option to work 4 ten hours days with Friday offs, to work 5 eight-hour days or could also work 9 day 9 hours two-week schedule with one Friday off per two-week time period.
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