Associate Business Analyst Job at Intercontinental Exchange Holdings, Inc., Atlanta, GA

ekN4dGh3UURVZmo5cFdSZFdoaEJuZktrQkE9PQ==
  • Intercontinental Exchange Holdings, Inc.
  • Atlanta, GA

Job Description

Overview:

Job Purpose

We are looking for a motivated and detail-oriented Business Analyst to join our team. This entry-level role is ideal for an individual eager to launch their career in a business analysis and technology-driven environments. The successful candidate will support clients by analyzing business needs, troubleshooting issues, and helping enhance the use of our software solutions.

 

Responsibilities

  • Collaborate with clients and internal teams to understand business needs and assist in implementing software solutions
  • Analyze data to identify trends, support decision-making, and improve business processes
  • Document client requirements, issues, and enhancement requests clearly and concisely
  • Support product improvement by identifying common issues and suggesting enhancements
  • Assist with case resolution, tracking client concerns and ensuring timely follow-up
  • Work with cross-functional teams (e.g., product, support, development) to ensure client success
  • Maintain accurate records of interactions and analysis using CRM tools
  • Leverage internal knowledge bases and tools to support problem resolution and service delivery
  • Contribute to knowledge-sharing by creating or updating internal documentation and best practices
  • Monitor and manage task lists, ensuring priorities are met in line with service standards

Knowledge and Experience

  • Bachelor’s degree in Business, Information Systems, Computer Science, or a related field
  • 0-3 years relevant work experience
  • Strong analytical and problem-solving skills
  • Excellent verbal and written communication skills
  • Ability to manage multiple priorities and meet deadlines
  • Eagerness to learn and grow in a fast-paced environment
  • Detail-oriented with a proactive and curious mindset
  • Familiarity with Microsoft Office Suite (Word, Excel, PowerPoint)
  • Basic understanding of software applications or technology concepts is a plus (training provided)

Preferred

  • Internship or project experience in business analysis, customer support, or data analysis
  • Exposure to SaaS environments or client/server systems
  • Familiarity with tools like CRM software, Splunk, or network troubleshooting tools is a plus

Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.  

 

#LI-SF1

Job Tags

Full time, Work experience placement, Internship,

Similar Jobs

Medical On Demand

Primary Care Physicians, A Better Work/Life Position is in San Antonio Tx Job at Medical On Demand

Are you looking for a No Weekends-No Holidays Managed Care Opportunity We have a Manage Care Group providing high quality...  ...care in Beautiful San Antonio, Texas. They"re looking for a Primary Care Physician to see Medicare and Medicare Advantage patients. They offer... 

JLL

Senior Analyst, Affordable Housing Job at JLL

 ...worker with a team player attitude. ~ Ability to abstract the implications associated with regulatory agreements encumbering affordable housing assets. ~ Fundamental grasp of an execution strategy that involves the use of 4% and 9% LIHTC equity. ~ General... 

Aldi

Part-Time Store Associate/Cashier/Stocker Job at Aldi

 ...service and more. See what's in store. Apply today! Position Type: Part-Time Average Hours: Fewer than 30 hours per week Starting Wage...  ..., and cardboard baler Stocker: ALDI Stockers must have morning availability to accommodate store operational responsibilities... 

The United Firm | La Liga Defensora, APC

Remote Immigration Attorney (PR) Job at The United Firm | La Liga Defensora, APC

Overview At The United Firm, we are passionate about protecting our clients rights and achieving results through lasting relationships that deliver outstanding value. We are seeking an admitted attorney in Puerto Rico for an extremely promising Associate Remote Immigration...

Avis Budget Group

Airport Fleet Driver/Transporter - PT Job at Avis Budget Group

 ...airport lots, depending on the location, from customer check-in, car wash, spaces ready for our customers to rent, maintenance and...  ...to contribute up to $270 as a tax-free benefit for public transportation or parking expenses Retirement benefits (401k) Employee discounts...