Job Description

Job Purpose

We are looking for a motivated and detail-oriented Business Analyst to join our team. This entry-level role is ideal for an individual eager to launch their career in a business analysis and technology-driven environments. The successful candidate will support clients by analyzing business needs, troubleshooting issues, and helping enhance the use of our software solutions.

Responsibilities

• Collaborate with clients and internal teams to understand business needs and assist in implementing software solutions
• Analyze data to identify trends, support decision-making, and improve business processes
• Document client requirements, issues, and enhancement requests clearly and concisely
• Support product improvement by identifying common issues and suggesting enhancements
• Assist with case resolution, tracking client concerns and ensuring timely follow-up
• Work with cross-functional teams (e.g., product, support, development) to ensure client success
• Maintain accurate records of interactions and analysis using CRM tools
• Leverage internal knowledge bases and tools to support problem resolution and service delivery
• Contribute to knowledge-sharing by creating or updating internal documentation and best practices
• Monitor and manage task lists, ensuring priorities are met in line with service standards

Knowledge and Experience

• Bachelor’s degree in Business, Information Systems, Computer Science, or a related field
• 0-3 years relevant work experience
• Strong analytical and problem-solving skills
• Excellent verbal and written communication skills
• Ability to manage multiple priorities and meet deadlines
• Eagerness to learn and grow in a fast-paced environment
• Detail-oriented with a proactive and curious mindset
• Familiarity with Microsoft Office Suite (Word, Excel, PowerPoint)
• Basic understanding of software applications or technology concepts is a plus (training provided)

Preferred

• Internship or project experience in business analysis, customer support, or data analysis
• Exposure to SaaS environments or client/server systems
• Familiarity with tools like CRM software, Splunk, or network troubleshooting tools is a plus

Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.  

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