Catering Delivery Driver Job at Roche Bros. Supermarkets, Watertown, MA

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  • Roche Bros. Supermarkets
  • Watertown, MA

Job Description

To ensure customer satisfaction by operating the catering department with the highest level of quality service and to achieve expected sales goals.

Pay for this position starts at $16.60 - $23.81 / hour.

  • Must be 21 years of age;
  • Must have a valid Massachusetts drivers license.
  • Driving record will be reviewed annually
  • Will be subject to substance testing.
  • Background check
  • In some locations a CORI check will be required
  • Must be well groomed and customer orientated.
  • Must demonstrate the capability to interact with customers.
  • Posses the ability to handle multiple orders and deliveries on a daily basis within a structured time frame.
  • Must be able to read and write English adequately.
  • Ability to speak, understand and follow English instructions.

The list of essential functions is not exhaustive and may be supplemented as necessary by the company.

  • Handle each customer sales transaction in a courteous, friendly manner. Each customer will be extended a sincere, pleasant greeting and thanked when the transaction is completed. Always using proper customer service at time of delivery.
  • Commit to the “Golden Rule” and work with other associates to build a strong catering team.
  • Achieve the highest associate morale in the industry by working in a style that is Respectful, Supportive and Totally Team Oriented (RSTO).
  • Promote the company image as a service-oriented operation where every associate will greet, assist, render efficient service and thank customers in a prompt, courteous, friendly, and business-like manner.
  • Coordinate orders with catering sales clerk.
  • Stay in constant contact with the catering sales clerk in case of problems with deliveries or delivery times.
  • Work efficiently and at an acceptable pace ensuring timely deliveries.
  • Effectively control proper storage and shipping of orders limiting shrink and damaged goods.
  • Ensure proper customer service at time of delivery.
  • Practice proper “on location” customer service and communication.
  • Responsible for notifying management of customer complaints, security problems and product problems.
  • Practice the “Cleaner’s Creed” to help keep the delivery van neat, clean and organized
  • Coordinate equipment cleaning and storing.
  • Keep maintenance record of gas and service.
  • Follow proper hand washing, food storage and handling procedures.
  • Maintain a neat personal appearance including proper uniform and dress code.
  • Must be well-groomed.
  • Be safety conscious and correct any unsafe conditions you observe; follow the rules of the road.
  • Exercise proper safety practices when lifting or moving product or using equipment.
  • Be sure to operate and clean department equipment and tools.

Secondary Job Functions

  • Present favorable impression in dress, personal hygiene, and business attitude. Have a professional image at all times.
  • Notify management of associate theft, customer shoplifting, unauthorized mark downs or property defacement.
  • Successful completion of the passbook training within 60 days of entering the department.
  • Other duties as assigned by management.

Job Standards

Operate the catering department including the various sales and service functions at the catering desk according to company and department standards; ensuring that the shift contributes to the financial best interests of the store. Demonstrate attention to detail and ability to handle multiple tasks.

Physical Demands (per work day)

Never (N) 0%

Occasionally (O) 1-33%

Frequently (F) 34-66%

Continuously (C) 67-100%

  • Standing F surface type tile/concrete
  • Walking F surface type tile/concrete
  • Sitting F
  • Carrying O up to 50 lbs.
  • Pushing F up to 300 lbs.
  • Lifting O up to 50 lbs.
  • Pulling F up to 300 lbs.
  • Climbing O height 12 ft
  • Bending F
  • Balancing F
  • Stooping O
  • Kneeling O
  • Crouching O
  • Handling C
  • Fingering C
  • Feeling C
  • Crawling N
  • Reaching C level waist/overhead
  • Talking C
  • Seeing C
  • Hearing C
  • Smelling F

Repetitive Action

Continuous movement of entire body.

Job Location (place where work is performed)

Retail grocery location

Working Conditions environment involved is

X inside x outside x cold x heat wet/humidity

Safety Risk Factors

Never (N) 0%

Occasionally (O) 1-33%

Frequently (F) 34-66%

Continuously (C) 67-100%

  • O loud noise
  • C twisting of back and neck
  • O slippery floor surface
  • O cluttered floor surface
  • N hazardous equipment (mechanical moving parts)
  • O contact with sharp objects
  • O contact with skin irritant
  • N toxic exposure (see material safety data sheet)
  • O nuisance dust, fumes, sprays
  • O hazardous cleaning solutions

Schedules

X varied x day x evenings x weekends x holidays

Machines, tools, equipment, etc.

Catering delivery van , cell phone, gps

Job Tags

Holiday work, Shift work, Weekend work, Afternoon shift,

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