Job Description

Position Title: Chief Operating Officer (COO)

Location: Charlotte, NC – Relocation may be offered for out of area candidates.

Position Summary

We are seeking a dynamic and hands-on leader to oversee the daily operations and strategic direction of a growing regional restoration company. The right candidate will bring a strong background in operations and sales management, ideally with prior experience in construction or a related field. This role is critical to the company's long-term growth, customer satisfaction, and overall operational efficiency.

We are especially interested in candidates with a proven history of success in streamlining operations, scaling companies, and refining internal processes and procedures to support sustainable growth. The ideal individual will also be deeply committed to developing future leaders within the organization, helping team members grow in their roles and take on increasing levels of responsibility. A passion for operational excellence, a servant leadership mindset, and the ability to lead by example are essential.

The COO will play a key role in driving the company’s strategic vision, leading a diverse team, and ensuring performance goals are met or exceeded across all areas of the business at every location, in alignment with executive leadership priorities.

Key Responsibilities

Strategic Leadership & Operational Oversight

• Lead the company’s day-to-day functions, with a focus on service quality, team performance, and customer satisfaction.
• Execute short- and long-term growth plans, including expansion into new service areas or regions.
• Monitor company performance using KPIs and metrics; adjust processes as needed to improve efficiency and profitability.
• Ensure compliance with safety, legal, and operational standards across all job sites and facilities.

Sales & Customer Relations

• Develop and manage a results-driven sales strategy to increase market share and revenue.
• Mentor and guide the sales team to meet goals, strengthen client relationships, and explore new business opportunities.
• Act as a senior point of contact for key clients and high-priority service issues.
• Use data to track sales trends and generate accurate forecasts.

Team Management & Culture Building

• Build and lead a high-performing team that is aligned with the company’s mission and values.
• Promote a collaborative, safety-first workplace culture grounded in accountability and transparency.
• Lead workforce planning, including hiring, performance management, and employee development.

Financial Management

• Oversee budgeting, expense controls, and financial reporting with complete P&L responsibility.
• Partner with the leadership team to evaluate financial performance and identify areas for improvement.
• Negotiate vendor agreements and contracts to ensure favorable terms and cost controls.

Qualifications

• Bachelor’s degree in Business, Construction Management, or related field.
• 10+ years of operational leadership, preferably in service-based industries with P&L responsibility.
• Prior experience managing construction, restoration, or field services strongly preferred.
• Strong understanding of financial management, reporting, and performance metrics.
• Track record of building teams, developing team members, managing change, and improving organizational efficiency.
• Experience expanding into new markets or launching new services.
• Familiarity with job costing, scheduling, and restoration project lifecycles.

Additional Information

• Regular travel across the region is required (up to 35%) – mostly day trips.
• The role requires some on-call availability during evenings or weekends, especially during emergency events.

Core Competencies

• Servant leadership and team-building
• Strategic thinking and execution
• Customer-centric problem solving
• Adaptability in fast-paced environments
• Strong interpersonal and communication skills

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