Aramark Healthcare+ is seeking candidates for a Coffee Shop Manager - Starbucks position to oversee specialty coffee dining and assist with other retail operations at Boston Children's Hospital, located in Boston, MA. This is a management position, responsible for developing and executing dining solutions to meet customer needs and tastes. Oversees and manages dining operations where customers order prepared food from a menu.
Leverages Aramark's coaching model to engage and develop team members to their fullest potential
Ensures individual and team performance meets objectives and client expectations
Ensures safety and sanitation standards in all operations
Maintains effective client and customer rapport for mutually beneficial business relationships
Identifies client needs and communicates operational progress
Ensures the completion and maintenance of profit and loss statements
Deliver client and company financial targets
Adopts all Aramark processes and systems, understand performance metrics, data, order and inventory trends; educate teams on key levers to improve margins
Creates value through efficient operations, appropriate cost controls, and profit management
Complies with the Operational Excellence fundamentals by meeting and maintaining food and labor initiatives
Ensures entire team is trained and able to execute
Supervises team regarding production, quality and control
Maintains a safe and healthy environment for clients, customers and employees
Primarily responsible for food service at an assigned retail food location
Assists manger in establishing and maintaining systems and procedures for the ordering, receiving, storing, preparing and serving of food & related products, as well as menu planning & development
Ensures that requirements for appropriate sanitation and safety levels in respective areas are met
Directly supervises two or more employees with responsibility for hiring, discipline, performance reviews and initiating pay increases
Assists in location forecast and accounting
Conducts period inventory; performs other functions such as maintaining records to comply with ARAMARK, government and accrediting agency standards
Coordinates activities with other internal departments
Interfaces with vendors and key service users within client organization
Manages Front of House (National Brands: Dunkin Donuts and Subway) dining operations
Develops and implements retail services plans to improve service, quality and profitability of service areas
Maintain effective working relationships with other departments to provide a unified retail experience for customers
At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.
• Bachelor's degree or equivalent experience
• 1+ years of Retail Food Service Management experience required; preferably within a Starbucks location
• Experience with marketing, merchandising and cash handling required
• Strong customer service and computer skills required
• Must be able to work a flexible school including evenings and weekends as needed
• NOTE: This client location requires all individuals working on site to be fully vaccinated against COVID-19 before start date.
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