Job Description

University Overview The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America’s Best Large Employers in 2023. Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play. The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more. Job Profile Title Director B, Arts and Media, Communications and Marketing Job Description Summary The Director of Marketing and Business Development reports directly to the Associate Vice President (AVP) of Business Services and collaborates closely with the Directors of Communications & External Relations and Communications & Special Projects. Together, this three-person leadership team oversees communications, marketing, media relations, customer service/constituent relations, and business development initiatives across the Division of Business Services (BSD). The Director has primary responsibility for managing the University’s trademark licensing program and leading marketing and communications for the Penn Bookstore. Responsibilities Manage the University’s trademark licensing program, including vendor/agency contracts, compliance, revenue generation, and policy development, in consultation with the AVP. Lead marketing and communications initiatives for the Penn Bookstore, including events, communications, course materials, and social media strategies. Collaborate with the Directors of Communications & External Relations and Communications & Special Projects on constituent relations, marketing campaigns, and strategic initiatives. Provide hands-on management of the Campus Express @ Penn program, coordinating with the Director of Communications & External Relations to ensure consistent messaging and effective engagement. Develop integrated marketing strategies and creative content that amplify divisional services across multiple platforms and channels. Coordinate BSD’s participation in campus-wide events; design, distribute, and analyze surveys; and oversee customer feedback mechanisms. Serve as liaison with internal University stakeholders and external vendors to advance marketing and business development efforts. Contribute to the communications leadership team to deliver consistent, high-quality strategies aligned with divisional standards and priorities. Qualifications Bachelor's Degree required; Master’s degree preferred. 5-7 years of experience in marketing, communications, licensing, or related fields is required; 7-10 years preferred. Excellent oral and written communication skills, with proven ability to manage constituent and customer relations. Experience with vendor and agency relationship management, including contract administration. Demonstrated ability to design and execute marketing strategies across digital and traditional platforms. Technical proficiency with survey/analytic tools, graphics applications, and advanced Office 365/web tools. Familiarity with collegiate or trademark licensing strongly preferred. Experience with event planning, coordination, and execution. Prior experience in higher education administration or student services preferred, with knowledge of emerging trends in campus amenities and administrative operations. Strong ability to balance strategic vision with practical, hands-on execution. About the Division of Business Services The Business Services Division (BSD) supports the individual and collective needs of the Penn community by promoting a hospitable, customer-friendly campus environment by providing mission-critical services and essential operations. Equal Opportunity Statement The University of Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin, citizenship status, age, disability, veteran status or any class protected under applicable federal, state or local law. #J-18808-Ljbffr University of Pennsylvania

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