Job Description

Join to apply for the Director of Spa role at The Watergate Hotel

This role's salary range is: $75,000.00/yr - $95,000.00/yr

The Hotel

Step inside a legendary revival at The Watergate Hotel, a luxurious urban resort located along the banks of the Potomac River. Here modern design blends with a storied past to redefine luxury. A place where travel and business are occasions worth celebrating, attention to every detail is the standard, and intrigue can be found just beyond every curve.

Location

The Watergate Hotel is centrally located in Washington, D.C., a city of political power, prestige, and elegance. It is culturally rich with theaters, museums, architectural splendors, and national memorials. The hotel is within walking distance of the best the city has to offer.

Strategic Intent

The Spa Director is responsible for management and day-to-day operations for the department, including profitable financial management, effective leadership, excellent customer service skills, and supervision of department requirements and standards. The Spa Director must possess strong business and organizational skills as well as creative energy and the ability to motivate and inspire a talented and diverse spa team.

Organizational Structure

REPORTS TO: Hotel Manager

General Duties And Responsibilities

• Lead and implement strategic goals for departments.
• Work with hotel leadership to determine short and long-term strategic priorities and lead the department in accomplishing those strategies.
• Prepare monthly/annual departmental budget and forecasts, providing supporting documentation for senior managements review when necessary.
• Manage the hiring process, training, development and mentorship of team members to foster a positive work environment supporting employee engagement, performance feedback, recognition and mutual respect to minimize turnover and promote high potential team members.
• Participate in developing the hotels marketing strategies related to the guest experience to increase volume and market share; investigate potential opportunities for incremental revenue whenever possible.
• Monitor, document and notify the Vice President of any problems that may impact or jeopardize departmental objectives.
• Research and analyze existing trends, taking action to reduce costs and increase revenues whenever possible.
• Work closely with department supervisors/managers to identify and resolve inefficient operations.
• Ensure adherence to guest service standards within established departmental policies and procedures; evaluate and correct/modify systems that create problems or impede commitment to excellence in service.
• Monitor departmental expenditures, provide justification for budget variations, and project increases for new initiatives.
• Evaluate staffing levels in accordance with business demand; recommend adjustments whenever possible to comply with full-time equivalents (FTEs).
• Respond to customer service interactions in a professional and timely manner, achieving positive guest/problem resolution.
• Perform other job-related duties as assigned.

Experience And Requirements

High school or equivalent education required. Bachelors Degree preferred; 5 years spa management experience in a luxury hotel or resort environment required, with a strong emphasis in customer service.

Seniority level

• Director

Employment type

• Full-time

Job function

• Other

Industries

• Hospitality

Job Tags

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