Job Description

Join to apply for the Emerging Store Manager role at Walgreens Supervises customer service associates and designated hitters. Responsible for managing front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store. Supports Store Manager with the overall operation of the store to achieve company deliverables; works alternate schedule with the Store Manager with minimal overlap; assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability. Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and performing their responsibilities to achieve company deliverables. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Shares customer service best practices. Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy. Empowers team members to find impactful resolutions for customers; seeks solutions that exceed expectations and build loyalty. Accountable for improving overall customer service metrics. Operations Supervises store operation and team members, including assigning daily activities, delegating tasks, opening/closing shifts, approving time records, managing schedules, and ensuring proper team coverage. Collaborates with external partners to support community outreach and external partnerships. Supports Store Manager in leveraging data, analysis, and team input for decision-making and monitoring impact. Supervises cash management, inventory, store maintenance, safety, and compliance with policies and laws. Ensures team knowledge of computer systems and software, and maintains a safe environment. Business Performance Management Analyzes financial and performance data; creates action plans for store improvement. Uses KPIs and operating statements to drive solutions and growth initiatives. Supports Pharmacy during busy periods, including serving as a pharmacy technician if needed. People & Performance Management Leads and trains team members, providing mentoring and coaching for career development. Manages performance through responsibilities, goals, feedback, and recognition. Recruits and retains talent, manages staffing needs, and ensures diversity. Follows proper procedures for recruitment, training, and record-keeping. Establishes a culture of accountability through clear expectations and performance management. Training & Personal Development Completes Store Manager training and development programs. Monitors own performance, seeks feedback, and maintains an Individual Development Plan. Maintains valid pharmacy technician license as required. Communications Engages in regular communication with team members and supports store strategy planning. Qualifications include a Bachelor’s degree or equivalent experience, leadership abilities, and willingness to complete required training. Must be fluent in English and willing to work flexible hours and accept promotion if offered. We consider applicants with arrest and conviction records. Walgreens is an Equal Opportunity Employer. The salary range is $45,000 - $71,550, with actual offer based on various factors. For benefits, visit jobs.walgreens.com/benefits . #J-18808-Ljbffr Walgreens

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