Job Description

Hope you are doing well. This is Dheeraj from Stellent IT .

We are hiring for the given job requirement. If you are interested in this role then please share below details:

1. Updated Resume
2. Current Location
3. Visa Status
4. LinkedIn Id

Job Role: Genesys IVR Developer

Location: Charlotte, NC or Detroit, MI (Hybrid_ 3 days/week onsite)

Duration: Long Term

Interview Process: Zoom panel Interview

Key Responsibilities:

• Design, develop, and support evolving IVR and Web Messaging solutions.
• Analyze business requirements and assist in defining acceptance criteria.
• Collaborate with teams like Middleware and Salesforce.
• Write and execute test plans in an Agile environment.
• Troubleshoot and resolve production issues.

Required Skills:

• Genesys Cloud CX Architect for IVR development.
• Experience with outbound predictive dialers and IVR dialers.
• API/Web Service integration (REST, GraphQL, JSON).
• Authentication protocols (OAuth, SAML).
• Configuration of agent desktop scripts, data tables, schedules.

Preferred Skills:

• NLU/Voice Bot (e.g., Dialogflow, Genesys Dialog Engine, Amazon Lex).
• Genesys WFM and Reporting.
• Cyara tools, CI/CD tools (GitHub, Jenkins, Terraform).

Soft Skills:

• Strong documentation and technical collaboration abilities.
• Ability to guide stakeholders with best practices.

Thanks & Regards,

Dheeraj Galav

Senior Technical Recruiter
201-778-9266 | dheeraj@stellentit.com | G-talk: dheeraj@stellentit.com

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