Genesys IVR Developer Job at Stellent IT LLC, Charlotte, NC

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  • Stellent IT LLC
  • Charlotte, NC

Job Description

Hope you are doing well. This is Dheeraj from Stellent IT .

We are hiring for the given job requirement. If you are interested in this role then please share below details:

  1. Updated Resume
  2. Current Location
  3. Visa Status
  4. LinkedIn Id

Job Role: Genesys IVR Developer

Location: Charlotte, NC or Detroit, MI (Hybrid_ 3 days/week onsite)

Duration: Long Term

Interview Process: Zoom panel Interview

Key Responsibilities:

  • Design, develop, and support evolving IVR and Web Messaging solutions.
  • Analyze business requirements and assist in defining acceptance criteria.
  • Collaborate with teams like Middleware and Salesforce.
  • Write and execute test plans in an Agile environment.
  • Troubleshoot and resolve production issues.

Required Skills:

  • Genesys Cloud CX Architect for IVR development.
  • Experience with outbound predictive dialers and IVR dialers.
  • API/Web Service integration (REST, GraphQL, JSON).
  • Authentication protocols (OAuth, SAML).
  • Configuration of agent desktop scripts, data tables, schedules.

Preferred Skills:

  • NLU/Voice Bot (e.g., Dialogflow, Genesys Dialog Engine, Amazon Lex).
  • Genesys WFM and Reporting.
  • Cyara tools, CI/CD tools (GitHub, Jenkins, Terraform).

Soft Skills:

  • Strong documentation and technical collaboration abilities.
  • Ability to guide stakeholders with best practices.

Thanks & Regards,

Dheeraj Galav

Senior Technical Recruiter
201-778-9266
| dheeraj@stellentit.com | G-talk: dheeraj@stellentit.com


Job Tags

3 days per week,

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