Genesys IVR Developer Job at Stellent IT LLC, Charlotte, NC

elNGamhRWUlXUHJ5b210ZFh4OU1tL2V1QUE9PQ==
  • Stellent IT LLC
  • Charlotte, NC

Job Description

Hope you are doing well. This is Dheeraj from Stellent IT .

We are hiring for the given job requirement. If you are interested in this role then please share below details:

  1. Updated Resume
  2. Current Location
  3. Visa Status
  4. LinkedIn Id

Job Role: Genesys IVR Developer

Location: Charlotte, NC or Detroit, MI (Hybrid_ 3 days/week onsite)

Duration: Long Term

Interview Process: Zoom panel Interview

Key Responsibilities:

  • Design, develop, and support evolving IVR and Web Messaging solutions.
  • Analyze business requirements and assist in defining acceptance criteria.
  • Collaborate with teams like Middleware and Salesforce.
  • Write and execute test plans in an Agile environment.
  • Troubleshoot and resolve production issues.

Required Skills:

  • Genesys Cloud CX Architect for IVR development.
  • Experience with outbound predictive dialers and IVR dialers.
  • API/Web Service integration (REST, GraphQL, JSON).
  • Authentication protocols (OAuth, SAML).
  • Configuration of agent desktop scripts, data tables, schedules.

Preferred Skills:

  • NLU/Voice Bot (e.g., Dialogflow, Genesys Dialog Engine, Amazon Lex).
  • Genesys WFM and Reporting.
  • Cyara tools, CI/CD tools (GitHub, Jenkins, Terraform).

Soft Skills:

  • Strong documentation and technical collaboration abilities.
  • Ability to guide stakeholders with best practices.

Thanks & Regards,

Dheeraj Galav

Senior Technical Recruiter
201-778-9266
| dheeraj@stellentit.com | G-talk: dheeraj@stellentit.com


Job Tags

3 days per week,

Similar Jobs

Vertex Mechanical Inc.

Entry Level HVAC Service Technician Job at Vertex Mechanical Inc.

 ...Job Description Job Description Join Our Team as an Entry Level HVAC Service Technician! Our Entry Level Service Technicians are responsible for accurately diagnosing , repairing , servicing , and maintaining HVAC systems and related components in a timely... 

Archesys Inc

Frontend Developer - Ruby on Rails - (Remote) Job at Archesys Inc

 ...platforms such as AWS. Familiarity with modern programming languages and web technologies. Familiarity with agile tools such as Jira, Slack, and Confluence. Previous experience in healthcare, finance, or government sectors is advantageous. Experience with Docker,... 

GHR Healthcare

Travel PACU Registered Nurse - $2,394 per week Job at GHR Healthcare

 ...GHR Healthcare is seeking a travel nurse RN PACU - Post Anesthesia Care for a travel nursing job in Oak Bluffs, Massachusetts. Job Description & Requirements ~ Specialty: PACU - Post Anesthesia Care ~ Discipline: RN ~ Start Date: ASAP ~ Duration: 12 weeks... 

Crew Life at Sea

Pastry Chef Job at Crew Life at Sea

ResponsibilitiesCreate and prepare a variety of pastries, desserts, and baked goods for guests, adhering to high-quality standards and...  ...following recipes and menu guidelinesCollaborate with the Head Chef and other team members to plan and execute menus and special events... 

The Brothers that just do Gutters

Gutter Installer Job at The Brothers that just do Gutters

 ...Job Description Job Description Ground floor opportunity to join The Brothers That Just Do Gutters Manchester, NH Area Our mission to "Reinvent Contractor Service", is best achieved by investing in our employees, always doing what's right, and delivering a 5-...