Job Description
Support Our Field Teams, Delight Customers, and Keep the Operation Running Smoothly!
Ackerman Heating, Air Conditioning & Duct Vac is currently seeking a self-driven, team-oriented Install & Customer Experience Coordinator . In this role, you'll be responsible for dispatching Sales and Install personnel to customer locations, managing scheduling tasks, and supporting our customers over the phone.
This is a crucial support role where your attention to detail and ability to multitask will help ensure a smooth and successful experience for our customers and install teams alike.
Job Title: HVAC Install & Customer Experience Coordinator
Location: Colfax, WA
Pay: $22 - $25/hr (DOE)
Schedule: Full-time, with on-call rotation required
Benefits: Medical, dental, and vision – 100% paid for by the employer. 401k with a 4% company match. Paid holidays, vacation, and sick leave.
Key Responsibilities :
Answer incoming customer phone calls professionally and efficiently
Dispatch Sales and Install crews to customer locations on a daily basis
Prepare install packets and pull necessary permits
Schedule installation and sales appointments
Make follow-up calls to customers to ensure satisfaction with the job performed
Review work orders for billing accuracy and efficiency improvements
Run reports to ensure timely job completion and reduce return visits
Register equipment and labor warranties
#HVAC
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