Job Description
Job Description
We are searching for a dynamic HVAC Service Manager near Auburn MA who has demonstrated leadership and people development skills. The HVAC Service Manager will lead a team of 15+ employees and be responsible for coordinating HVAC services and repairs across the market.
About the Requirements/Skills:
- 10+ Years within the HVAC Residential Industry - Do not apply without HVAC experience .
- 3+ Year's experience in a service management role within the industry
- Technical School diploma or certificate of completion or Associates Degree
- Knowledge of HVAC equipment, tools and materials
- Extensive technical skills within the trade
- Customer/Client Interfacing
- Ability & willingness to work a flexible schedule as necessary to meet customer requirements
- Understanding of operational concepts including planning, scheduling, and logistics
- Demonstrated excellent written and verbal communications skills
- Proficient in Microsoft Office, including Word and Excel
About the Responsibilities:
- Directly manages Service and Dispatch staff members. This includes but is not limited to include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
- Stay abreast of industry technological developments and convey this knowledge to team members
- Coordinate team member activities to ensure individual and team goals are consistently achieved; ensure team members are working up to the highest standards in all aspects of their positions; conduct regular meetings with team members to review company policy and procedures, performance, quality and safety statistics
- Interface effectively with other departments
- Ensure employees provide superior customer service; conducts ride-a-longs with Service Technicians
- Provide customer service support, as necessary; respond to customer inquiries and problems in a timely manner; resolve excessive consumption problems
- Promote and support the Company brand
Job Tags
Work at office, Flexible hours,