HVAC Service Manager Job at CognITek Group, Wilmington, DE

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  • CognITek Group
  • Wilmington, DE

Job Description

Job Description

We are searching for a dynamic HVAC Service Manager near Wilmington DE who has demonstrated leadership and people development skills. The HVAC Service Manager will lead a team of 15+ employees and be responsible for coordinating HVAC services and repairs across the market.

About the Requirements/Skills:

  • 10+ Years within the HVAC Residential Industry - Do not apply without HVAC experience .
  • 3+ Year's experience in a service management role within the industry
  • Technical School diploma or certificate of completion or Associates Degree
  • Knowledge of HVAC equipment, tools and materials
  • Extensive technical skills within the trade
  • Customer/Client Interfacing
  • Ability & willingness to work a flexible schedule as necessary to meet customer requirements
  • Understanding of operational concepts including planning, scheduling, and logistics
  • Demonstrated excellent written and verbal communications skills
  • Proficient in Microsoft Office, including Word and Excel

About the Responsibilities:

  • Directly manages Service and Dispatch staff members. This includes but is not limited to include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
  • Stay abreast of industry technological developments and convey this knowledge to team members
  • Coordinate team member activities to ensure individual and team goals are consistently achieved; ensure team members are working up to the highest standards in all aspects of their positions; conduct regular meetings with team members to review company policy and procedures, performance, quality and safety statistics
  • Interface effectively with other departments
  • Ensure employees provide superior customer service; conducts ride-a-longs with Service Technicians
  • Provide customer service support, as necessary; respond to customer inquiries and problems in a timely manner; resolve excessive consumption problems
  • Promote and support the Company brand

Job Tags

Work at office, Flexible hours,

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