Under supervision, provides clerical support to the department by composing and editing departmental correspondence, communications and documents; collecting and maintaining written information / records / files; scheduling and arranging for departmental meetings; preparing regular and periodic reports; ordering supplies; providing departmental telephone coverage; providing reception for designated areas.

• Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws.
• Performs a variety of clerical duties; including but not limited to staffing, schedules, MD payroll, employees timecard recording etc.
• Provides telephone reception.
• Takes and returns messages.
• Assists members in obtaining medical services.
• Completes forms associated with member services.
• Provides member/family/visitor instruction and information as directed. Uses computerized systems to enter and retrieve member data.
• Assists in tracking of member appointments.
• Books appointments.
• Assists in Quality Improvement projects as directed.
• Promotes quality of service by serving as a resource to members/visitors.
• Orders and maintains equipment and supplies.
• Demonstrates support of the philosophy and complies with the policies and procedures of the organization.
• Apply correct medical terminology, format and abbreviations.
• Type medical and research papers for publication.
• Create graphs and charts.
• Collect and compile cumulative data and statistics.
• Complete worksheets by tallying activities.
• Construct statistical tables.
• Establishes and maintains courteous, cooperative relations with the public, patients, and other personnel. Promotes, ensures, and improves customer service to internal/external customers by demonstrating skills which are consistent with the organizations philosophy of providing extraordinary customer relations and quality of service.
• Performs other related duties as required.

• Typing 45 wpm or as required by medical center.
• Two- (2) years relevant general office experience.
• Demonstrated ability to compose and edit department correspondence.
• Demonstrated ability to utilize written and oral communication skills.
• Per the National Agreement, current KP Coalition employees have this experience requirement waived.

• High School Diploma/GED required.

• N/A

• Bilingual (English/Spanish) Level I required.

• Knowledge of Medical Terminology.

Notes:

• Covers all CHL and weight management specialty clerical duties, including but not limited CHL programs, weight. management. specialty depot and other duties.
• Shift day/time may change based on operational needs. QBS II Spanish required; will work Saturdays, may float to other departments.
• Must successfully pass or have passed the bilingual test (within the last 12 months), or be active in the QBS program.