IT Specialist II Job at TRC Talent Solutions, Lawrenceville, GA

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  • TRC Talent Solutions
  • Lawrenceville, GA

Job Description

TRC has partnered with a leading contract manufacturer specializing in the production of custom powdered products for the nutritional and dietary supplement industry.

Summary/Objective:

The IT Support Specialist II provides advanced help desk and system administration support, managing complex IT requests both remotely and on-site. This role focuses on maintaining and optimizing workstations, servers, networks, and vendor systems while delivering responsive, customer-focused support.

 

Direct Hire!

Onsite: Lawrenceville, GA

 

Key Responsibilities 

  • Serve as the primary contact for advanced end-user support via phone, email, and chat, clearly communicating issue status and resolutions

  • Monitor IT and disaster recovery systems, respond to alerts, and manage service tickets

  • Troubleshoot and support ERP systems, Microsoft applications, virtual environments (VMware/Azure), networks, security, and remote access

  • Implement and support Microsoft technologies and custom system solutions

  • Maintain IT asset inventory, system documentation, and training materials

  • Ensure timely resolution of requests and escalate issues when needed

  • Collaborate with the IT Services team for efficient issue routing and resolution

  • Follow ConnectWise processes, including scheduling, ticket management, project tracking, and time/expense entry

  • Complete required ConnectWise training

  • Stay current with emerging technologies and industry best practices

 

 

Required Qualifications:

  • Associate’s or Bachelor’s degree in IT, Computer Science, or equivalent experience

  • 3+ years of IT support experience

  • Basic certifications such as CompTIA A+, Network+, or Security+

  • Working knowledge of Windows, macOS, and Linux

  • Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN)

  • Experience supporting hardware, Microsoft 365, and Google Workspace

  • Familiarity with Active Directory and remote support tools

  • Strong problem-solving and communication skills

  • Customer-focused and able to work effectively in a fast-paced environment

Preferred Qualifications:

  • Bachelor’s degree in IT or related field

  • Advanced certifications (AWS, CISSP, VCP, CCNP, MCSE)

  • 5+ years of IT support experience

  • Experience with ticketing systems (ConnectWise, Jira, Zendesk)

  • Excellent troubleshooting, communication, and multitasking skills



 

 

Job Tags

Contract work, Remote work,

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