Job Description
Job Title : Manager of Flight Following
Department: Flight Following
Reports To : Assistant Director of OCC Flight Following
The Flight Following Manager is responsible for the management of Flight Followers. Essential functions and responsibilities include:
1. The safety and security of flight operations.
2. Develops plans, policies, and procedures to ensure compliance with all applicable CFR and KA directives.
3. Develops and implements training and performance standards for the Flight Following Department.
4. Develops changes to departmental policies and procedures.
5. Ensures all flights are safely released and monitored in accordance with established CFR, international regulations, and KA directives.
6. Coordinates all duty schedules for Flight Followers to ensure operational coverage is sufficient for the scheduled operations (sick days, vacation, etc.).
7. Ensures effective communication with all departments, including Maintenance Control, Crew Scheduling, Cargo Services, etc.
8. Supervises employees in the Flight Following Department which includes but is not limited to interviewing, hiring, and training employees. Planning, assigning, and directing workloads.
9. Maintains the Flight Following Manual (FFM) for accuracy and currency, issues revisions, flight following bulletins (FFB), and read and initial memos.
10. Maintains required records relating to flight following functions.
11. Maintains aircraft, route, and flight data in NAVBLUE Flight Planning System (NFP). Coordinates the maintenance and system changes in NFP as required.
12. Works within the Safety Management System (SMS) that function systematically to ensure the performance and effectiveness of safety risk controls and that the organization meets or exceeds its safety objectives through the collection, analysis, and assessment of information.
13. Determines the physical, logistical, safety, and security suitability of airports.
14. Ensures all employees have the required equipment and computer programs and training to use them.
15. Creates KA NOTAMs when requested by the DO or the CP.
16. Stays up to date on industry best practices and advancements.
17. Other duties as assigned.
Education and Experience:
1. FAA Dispatcher’s certificate is required.
2. Minimum 5 years of experience in a FAR 121/135 Operations Control Center with substantial international operations is required.
3. Previous management experience in a FAR 121/135 Operations Control Center preferred.
4. Complete KA Flight Following Training Program & maintain currency in company standards and procedures.
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