Operations Manager 3 - 15971
Duration: 6+ Months
Location: Atlanta, GA
Schedule: Hybrid – M-TH in office, Friday WFH
**NO C2C due to client restrictions**
Top Skills:
KEY RESPONSBILITES/REQUIREMENTS:
This position supports the day-to-day operations of the outsourced Business Center (BC) for the Builder Direct network. The operations specialist will be expected to execute the operational duties to ensure our contact center and vendor operations are aligned with our client’s approved operational goals. The operations specialist would be responsible for auditing the vendor(s) daily, weekly and monthly deliverables against their contractual obligations and KPI’s. This position also supports process improvement, new SOP implementation, and ad hoc requests.
They will serve as a liaison between our client’s products and Builder Direct account representatives. This individual will strive to maintain the standing relationship between our client and the Builder Direct account by ensuring that all issues are remedied in a timely manner, while adhering to our client’s policies and procedures.
Key Responsibilities
Knowledge, Skills and Education
Skills
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