The Order Fulfillment Manager is responsible for leading the alignment and execution of the order fulfillment process for the end-to-end Beer Division. The primary role is to lead their team in ensuring the outbound delivery plan is optimized to meet targets aligned with distributor management, transportation, and warehouse teams to maximize service (On Time, In Full) while balancing the total cost to serve against the weekly S&OE plan. This role is critical in implementing a new operating model that delivers increased accuracy, visibility, and improved order cycle time, resulting in increased customer satisfaction. Responsibilities include providing structure, resourcing, and governance for daily and weekly load building, leveraging data and analytics for optimization, collaborating with transportation and warehouse teams, implementing functional metrics, executing outbound order plans, identifying risks and opportunities, defining roles and responsibilities, implementing workflows, developing training plans, driving performance excellence, recruiting and developing a high-performing team, establishing strong cross-functional relationships, driving continuous improvement initiatives, partnering with advanced analytics for digital enablement, and implementing process standardization. Success metrics include customer service (OTIF), reducing order cycle times, total landed cost reduction, maximizing truckload utilization, and operational excellence. The role reports to the Sr. Director, Customer Management and has two direct reports (Supervisors). Required background includes a degree in supply chain, operations or business-related field or equivalent experience, 6-8 years in supply chain with proven order fulfillment experience, 3-4 years leading a team, broad order fulfillment knowledge, ERP system experience (preferably SAP), and preferably experience in CPG beverage alcohol industry. Skills required include exceptional communication, collaboration, data storytelling, leadership, decision making, business acumen, integrity, adaptability, and a commitment to development and consumer obsession. Physical requirements include the ability to sit/stand for long periods and work on a computer, with travel less than 20%.
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