IT Technician
Location: Covington, La
Duration: 6 mo contract to hire
Salary: $21.50/hr
Start Date: Interviews for this week!
Must-Haves:
• Minimum 1-year experience supporting a Microsoft centric PC environment.
• Understanding of how to troubleshoot issues within Active Directory
• Working knowledge of Microsoft Teams, O365, Dynamics
• Working knowledge of Citrix Remote Desktop and streaming applications
• Working knowledge of Windows 10 / 11
• Working knowledge of Microsoft O365
• Working knowledge of TeamViewer, VNC, and other remote assistant services
• Must be able to document progress on case work, projects, and develop documentation to assist in training of other technicians and knowledge share (KB database creation)
• Demonstrated verbal and written communications skills, organizational skills, and the ability to learn and incorporate emerging technologies.
Day-to-Day:
A large wholesale distributor is seeking a professional IT Technician with experience in a large company enterprise support role, help desk / support call center experience, and / or onsite repair or other technical support position. PC Techs will install, troubleshoot, and repair computer systems, hardware, and computer peripherals. Looked-for skill set should include advanced troubleshooting strategies, desire to learn and implement innovative technologies, competent and efficient communication with users (ability to use simple explanations), and an aptitude for flexibility and multi-tasking in a challenging environment. Responsibilities may include:
• Manage a comparable case assignment load – as assigned by management.
• Able to work independently in an efficient manner until case it is completed to user satisfaction.
• Technician may be assigned by senior technician/leadership to work on various small project(s), or parts of larger project(s), and is expected to drive progress to complete the necessary work.
• Prepare and image machines for field deployment.
• Replace internal components of computer assets.
• Technician must be familiar with software installation and required maintenance.
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