Plumbing Supervisor Job at P.E.A.C.H. Teams, Keller, TX

eXl0b2hnOENWUGo2cG1KZVdoNU5rUGFtQnc9PQ==
  • P.E.A.C.H. Teams
  • Keller, TX

Job Description

Job Title: Plumbing Supervisor

FLSA Status: Exempt 

LOCATION: Keller, TX

SUPERVISES: This position supervises field staff

The Role

Work directly with customers, dispatch, and technicians or comfort specialists so they can accomplish 5 star service, every time. This individual consistently uses multiple communication platforms to ensure processes are followed by every employee in your group in every interaction. This is a fast paced opportunity for a DRIVEN, RESULTS oriented individual.

Responsibilities

  • Working closely with the technicians, dispatch, and installation manager, you will help the team complete jobs on time and under budget, helping achieve the company’s financial goals.
  • Work regularly and throughout the day with multiple slack channels both for just in time appointments and upcoming appointments to drive communication and 5* customer experience.
  • Professionally answering and making phone calls in a polite, friendly manner.
  • Calling customers and technicians or comfort specialists to set up appointments and review progress during jobs.
  • Work with technicians or comfort specialists through slack messaging to ensure process adherence and 5* service is provided per company guidelines and best practices.
  • Know how to establish customer rapport to ensure highest levels of satisfaction including understanding and delivering quality assurance final calls.
  • Make sure that all options are provided to customers and packages and pricing follows company guidelines.
  • Participate actively in all formal exercises and on-the-job training
  • Assist in completing accurate and timely paperwork both through slack and service titan.
  • Ensure each technician or comfort specialist documents and completes all needed paperwork for next step in 5* customer experience.
  • Driving standards and actions in accordance with attached process flowcharts.

Requirements

Competencies for Success

  • Highly organized with exceptional follow-through abilities.
  • Strong verbal and written communications.
  • High integrity with advanced social skills and ability to make solid connections.
  • Strong desire to be a better at your job tomorrow than you are today.
  • Personality that blends well with a fast-paced, goal-driven environment.
  • Competitive individual contributor and leader who also loves to win as a team.


Decision Making

  • This position requires that the incumbent work closely with his/her supervisor on all non-routine questions, concerns or processes.

Physical/Mental Requirements

  • The physical/mental requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    • While performing the duties of this job, the employee is regularly required to reach with hands and arms and stoop, lift up to 25 pounds, kneel or crouch, and have good spatial awareness. Mental and Visual attention is critical as the Plumbing Field Supervisor regularly works with multiple customer appointments at one time via phone and slack monitoring.
    • Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performance by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Job Tags

Full time,

Similar Jobs

TechWize

Junior Salesforce Developer Job at TechWize

 ...Job Title Junior Salesforce Developer Experience 02 Years Location Ahmedabad Employment Type Full-Time Job Overview We are looking for a passionate and self?motivated Junior Salesforce Developer to join our dynamic team. This is an excellent... 

Tek Spikes

Senior iOS Developer Job at Tek Spikes

 ...Job Description: We are seeking an experienced Senior iOS Developer to join our team onsite in McLean, VA. The ideal candidate will...  ...Exposure to Unit Testing, UI Testing, and Test Automation. Work Location: McLean, VA Onsite only (no remote/hybrid)... 

Maryland Staffing

Clinical Data Manager Job at Maryland Staffing

 ...Clinical Data Manager We are currently searching for a Clinical Data Manager to support the National Institutes of Health (NIH). The Clinical Data Manager provides subject matter expertise for clinical trial data in support of NIH research initiatives. The Clinical... 

Appfolio

Sr. Software Engineer - Affordable Housing Job at Appfolio

 ...help us keep innovating. Who we are looking for: Are you passionate about expanding housing opportunities? Do you want to play your part in addressing the affordable housing crisis in the US? We are hiring a Full Stack Senior Software Engineer to join an exceptional... 

Stone Mountain Volkswagen

New Car Sales Consultant Job at Stone Mountain Volkswagen

 ...Stone Mountain Volkswagen!!We offer a life style change!!!We are also heavily involved...  ... 401K plan available Internet sales opportunity Customer Service / Sales...  ...employees, food/hospitality workers, bartenders, insurance, real estate, prior-military, fitness...