Job Description
Program Director of BestResponse Intensive Crisis Center
FLSA Status : Exempt
Salary Range: $65,00 - $70,000 Personalized salary reflecting your related experience and academic/credentialed backgroundWe’re proud to offer competitive differentials to reward your commitment and specialized skills:
Crisis Differential – Earn up to $2,500 annually
Shift Differential – Earn an additional $1.00/hour for shifts from 4PM–12AM , and $1.50/hour for shifts from 12AM–8AM
Language Differential – Bilingual? Let us know during the hiring process, you may be eligible to earn an extra $1.25/hour
SUPERVISORY RESPONSIBILITIES
This position is responsible for the oversight of all program and administrative staff. Supervisory responsibilities of these direct reports include consistent coaching, feedback, & development, review & approval of timecards, completing performance reviews & development plans, administration of personnel policies, scheduling, and leading regular staff meetings & supervision, monitoring training compliance, hiring new staff and related functions. Provides clinical supervision to program staff.
POSITION RESPONSIBILITIES
Monitors and manages program operation to assure delivery of services within contracted levels in accordance with available resources within budgetary guidelines.
Assures maintenance of physical plant and compliance with health and safety guidelines.
Maintains program activities in compliance with BestSelf, Erie County, New York State, Medicaid and/or other regulatory agencies.
Monitor programmatic data to ensure productivity expectations are met and completion/accuracy of all records is maintained (i.e. billing, progress notes, service)
Coordinates program's relationship with other agencies and community resources.
Completes and monitors completion of chart audits to ensure accuracy of all record keeping.
Participates in all relevant agency meetings and committees.
Provides leadership in developing and maintaining a clinically sound treatment program, which responds to the needs of the client population.
Meets agency Key Performance Indicators.
Develops and ensures implementation of treatment team meetings.
Leads team in following agency standardization and processes.
Provides direct services to clients based on programmatic need.
Lead and facilitate coaching sessions and 1:1s, ensuring staff continuously develop the competencies and skills required for their roles.
Design and implement learning experiences for onboarding new and transferred employees, ensuring they are equipped to meet departmental needs and enhance team performance.
Maintains client confidentiality at all times following all agency and HIPPA policies.
Completes all trainings required by the agency.
Performs all other duties as assigned.
QUALIFICATIONS
Master's Degree and Qualified Health Professional (QHP) certification (LMSW, LCSW, LMHC or CASAC) and two (2) years of relevant direct service experience.
Must have at least one (1) year of experience in a supervisory role.
2 years of experience working with children & families preferred.
This role requires flexibility, including evening hours and occasional weekends, based on operational needs.
Must have knowledge of clinical supervision practice, relevant community resources and mental health treatment system structure, common mental disabilities, basic behavior theory and principles of psychiatric rehabilitation, multi-disciplinary team methodology, common psychotropic medications, and direct service delivery methods and theory.
Ability to maintain records and prepare reports.
Minimum proficiency with Windows based software applications is required.
Must have excellent communication skills.
Must have experience with Electronic Medical Records databases and basic computer skills.
Must appreciate cultural diversity and be aware of cross-cultural counseling issues.
Some things you can look forward to:
Welcoming, team environment, that inspires you to thrive and be your BestSelf!
Generous paid time off
Quarterly productivity bonus up to $2,000 per quarter
Various student loan forgiveness programs
Multiple and diverse health insurance options
Many other unique lifestyle & personal insurance options
Professional license/certification renewal reimbursement
Defensive driving course reimbursement (if required for position)
Career growth and advancement opportunities
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Job Tags
Shift work, Afternoon shift,