Job Description

Our client is seeking a QA/QC Manager to help ensure their products meet the highest standards of safety, performance, and reliability. This is a hands-on role for someone who’s passionate about quality, detail-oriented, and eager to make an impact on products (consumer kitchen electrics brand) that families use every day. This role is on-site Monday-Thursday (work from home on Fridays) in Newark, New Jersey.

What You’ll Do

• Develop, implement, and maintain quality control standards, testing procedures, and documentation.
• Create and execute testing plans to confirm product performance and compliance.
• Investigate customer returns and warranty claims to identify root causes and recommend solutions.
• Track and resolve open or past-due return inquiries with urgency.
• Partner closely with Engineering, Customer Service, and overseas manufacturing teams to drive product improvements.
• Conduct regular product performance audits and maintain all quality and compliance data.
• Prepare and present quality reports and recommendations to leadership.

What You’ll Bring

• Bachelor’s degree in Quality Control, Engineering, Manufacturing, or a related field.
• 3+ years of experience in quality control or product testing.
• Proven experience developing and implementing QC/QA standards and inspection procedures.
• Strong problem-solving and analytical skills with exceptional attention to detail.
• Familiarity with electrical product safety and compliance.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook).
• Collaborative, proactive mindset with excellent communication skills.

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