Job Title: Quality Assurance Supervisor - Food Safety
Job Location: Austin-USA-78719
Work Location Type: On-Site
Salary Range: $61,874.76 - 77,343.45
About us
LSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted “Airline Caterer of the Year in North America” for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.
Position Overview
The Quality Assurance Supervisor ensures that all food produced in the Customer Service Center (CSC)/kitchen facility meets the highest standards of food safety and quality as set by regulatory authorities, airline customers, and company policies. This role is responsible for implementing, monitoring, and maintaining food safety and quality management systems, as well as training staff and ensuring audit readiness.
Compensation & Benefits
Main Accountabilities
Food Safety & Compliance
Ensure compliance with FDA, USDA, customer requirements, and LSG Sky Chefs food safety standards.
Implement and oversee food safety preventive control programs (Policies, SOPs, Hazard Analysis, HACCP Plans, Allergen Programs, Traceability & Recall).
Monitor and verify effectiveness of food safety programs and related recordkeeping.
Oversee CCPs, oPRPs, and PRPs, conducting routine testing as defined by company and regulatory programs.
Maintain accurate monitoring records and update manuals, documents, and web-based portals as required.
Support external inspections/audits and ensure ongoing audit readiness.
Investigate food safety incidents, customer complaints, and non-conformances, ensuring corrective actions are completed and documented.
Leadership & Training
Coach, guide, and develop operations team and other staff, fostering a strong culture of accountability and excellence.
Provide food safety training for employees and monitor training effectiveness.
Lead onboarding of new QA staff, ensuring alignment with company policies, HACCP, and GFSI requirements.
Motivate and guide team members while ensuring compliance with HR and company policies.
Support company initiatives such as GQS, HACCP, and Lean Manufacturing.
Operational Support & Continuous Improvement
Conduct routine quality checks and recommend process improvements.
Foster strong working relationships with internal stakeholders and cross-functional teams.
Analyze and document findings, input data into food safety systems, and generate monthly reports.
Manage cost budgets and contribute to efficiency improvements within the department.
Knowledge, Skills and Experience
Bachelor’s degree in Food Science, Food Microbiology, Chemistry, Biology, Engineering, or related field preferred.
Certified Preventive Controls Qualified Individual (PCQI) and HACCP certification required.
Knowledge of Global Food Safety Initiative (GFSI) standards strongly preferred.
2+ years of experience in food safety/quality assurance within food manufacturing, catering, or related industry.
Strong analytical, and problem-solving skills.
Excellent communication, interpersonal, and organizational skills.
Proficiency in GMP, FDA, USDA, and HACCP regulations.
Skilled in Microsoft Office, cloud-based systems, and general technology tools (scanners, tablets, printers).
Ability to mentor, coach, and inspire a diverse team in a fast-paced, high-volume environment.
LSG Sky Chefs is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.
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