Job Description

Park Your Career With Propark!

Pay Rate: $19 - $20/hourly

Schedule: Full-time; includes days, evenings

Location: Wooster, Ohio

The Road Supervisor is responsible for monitoring and coordination of service in the field, provides support, mentoring and coaching where appropriate to Operators, responds to incidents, participates in service promotions and events, provides employee training, and assists the General Manager.

What We Are Looking For:

Monitors and provides support, coaching and guidance to Public Transit Operators.

Conducts regular service evaluations, ride alongs, time checks and mobility securement checks.

Ensures timely pull-out of all revenue vehicles.

Conducts routine inspections on service stop concerns.

Ensures adherence and compliance with agency and company policies.

Provides corrective action and discipline as required.

Provides training and re-training as required to Public Transit Operators and Communications Dispatchers.

Responds to accidents, employee and rider incidents.

Promotes a teamwork environment, and effective communication between all Dispatchers, Supervisors, and Operators.

Participates in community outreach events to promote the service.

Conducts rider app testing and troubleshoots with the technology vendor as required.

Coordinate problem resolution among Operators, Supervisors, and Public.

Communicate clear direction and response over radio with operators and supervisors utilizing established radio codes.

Influences positive employee morale and quality customer service.

Must Haves:

High School Diploma or equivalent.

One (1) year of related experience in a Paratransit or Demand Response environment preferred.

Ability to work an assigned schedule, which may include weekends, nights, early mornings, and holidays.

Presents working knowledge of Wooster and Wayne County.

Ability to manage and lead a team by example.

Clean driving record with a minimum of three (3) years driving history.

What's In It For You?

• We promote from within - park your career here!
• Free Parking!
• Flexible scheduling; paid Holidays and Wellness.
• Free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7. Including 3 free counseling sessions for all employees and each household family member.
• (FT Employees) Paid vacation and an extra day-off on your birthday!
• (FT Employees) Benefits Package - including medical, HSA, FSA, dental, vision, and 6 supplemental insurances, including commuter benefits, pet insurance and 401k!
• The Company offers seven (7) paid holidays even though the nature of our business requires that our locations stay open. The seven (7) holidays include: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, Birthday (Floating Holiday)* *Any positions offered that are PT, PT Seasonal, FT Seasonal, or OC are not eligible for health insurance benefits.*
• Wellness is provided according to city or state mandates
• For more information:

Propark is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

Please go to the Propark corporate careers portal to view our CPRA Applicant Notice and Privacy Policy for the state of CA. This policy will also be emailed to you upon receipt of your application.

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