Job Description

Job Description

Job Description

Position Summary

As the HVAC Service Manager at BME, you will be the vital link between our office operations and field teams, ensuring we consistently deliver top-quality service and an outstanding customer experience. You'll oversee daily workflows—from managing incoming service requests and confirming scope and pricing, to partnering closely with our General Manager to translate strategy into action for our field technicians. Most importantly, you'll serve as our customer service leader, empowering your team to exceed expectations on every job.

In this role, you will report to the General Manager and oversee dispatch, procurement, and the field-based service team. You'll also collaborate regularly with operations leaders to ensure smooth execution of strategic goals. This is an onsite position based at the BME office.

What You'll Be Doing

1. Driving Execution of Scope

• Driving standardized central operations ensuring the highest level of customer satisfaction and brand recognition in the market
• Enforcing compliance to SOPs through objective measure of KPIs for both field and internal operations teams

2. Championing Customer Relationships

• Maintain consistent communication with clients, ensuring their needs are met with transparency and urgency.
• Uphold quality assurance by overseeing first-time-fix rates, compliance with customer SLAs, and overall service excellence.

3. Driving Operational Excellence

• Coordinate with Dispatch, Warehouse & Procurement, and Technicians to ensure all work orders are accurately assigned and completed on schedule.
• Oversee technician performance, including uniform compliance, job cleanliness, van inspections, and safety protocols.
• Monitor warehouse operations to keep inventory management and procurement processes efficient.

4. Leading & Mentoring Your Team

• Develop on-call schedules in collaboration with Lead Technicians to ensure consistent coverage.
• Conduct weekly team meetings, focusing on company updates, safety topics, and open discussions to foster team unity.
• Recruit, interview, and hire Technicians and other operations roles, ensuring our culture of excellence is upheld.
• Coach and mentor team members, providing constructive feedback, encouragement, and clear guidance on company standards.

5. Strategic Collaboration

• Work directly with the General Manager to align operational strategies with company goals.
• Introduce and implement new ideas, ensuring team-wide adoption and compliance.
• Continuously seek ways to enhance service processes and project delivery to strengthen BME's position in the market.

6. Additional Responsibilities

• Maintain compliance with all environmental and industry regulations, including EPA 608 certifications for refrigerant handling.
• Address evolving business needs and customer requests as they arise.

Qualifications & Skills You Bring

Experience & Education:

• 10+ years of field experience in HVAC and refrigeration services or college equivalent in a mechanical field
• Prior service management or operations management roles.

Technical & Leadership Proficiency:

• Computer literacy in Outlook, Excel, and Word.
• Service Titan experience preferred.
• Proven ability to manage teams, lead meetings, and instill compliance with company strategies.
• Exceptional verbal and written communication skills, comfortable addressing both internal teams and external clients.
• Strong sense of accountability, with a passion for supporting your team's success.

Physical Requirements:

• Comfort working in extreme weather conditions (heat, cold, wind, rain).
• Ability to climb a 25ft ladder and work at various heights when necessary.

What We Offer You

1. Competitive Salary: Base salary of $110,000 to $110,000 + Performance Based Bonus
2. Comprehensive Benefits Package: From health coverage to retirement plans, we have you covered.
3. Paid Company Holidays & PTO: We respect your time and believe you should have ample opportunities to recharge and celebrate with loved ones.
4. Career Growth Opportunities: Our promote-from-within culture and ongoing professional development ensure you'll have the support you need to reach your career goals.

Join Our Team at BME

If you're an experienced HVAC professional seeking a leadership role in a company that truly values and invests in its employees, BME is the perfect place for you. We're committed to helping you succeed, both personally and professionally, by providing the tools, training, and supportive environment you need to lead your team to excellence.

Ready to build the next chapter of your career with us? Apply today and discover how BME can help you reach new heights in HVAC service management.

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