Job Description

Join  us at Accor,  where  life pulses  with  passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality   is a  work of  heart , ​
Join us and  become a  Heartist ®.

Job Description

If creating memories and being part of an exceptional guest experience appeals to you, you may be interested in joining the outstanding team of hospitality professionals at the Fairmont Washington, D.C. Located in Washington's fashionable West End, The Fairmont Washington, D.C. surrounds you with comfort and luxury and is the ideal environment to foster your career.

Reporting to the Assistant Director of Talent & Culture, the Talent & Culture Coordinator is responsible for ensuring all our internal and external guests feel welcome and receive professional, exceptional service. This position plays an integral role in the organization, and efficiency of the Talent & Culture office, managing administration, communication, and flow of the office. With incredible attention to detail, time management skills and follow through you will provide a seamless experience to current and incoming employees.

RESPONSIBILITIES:

• Establish an atmosphere where people don’t’ want to leave work for ‘fear of missing out’
• Share similar values that align with: trust, respect, engagement, teamwork and sustainable performance
• Respond to varied colleague inquiries in a professional and friendly manner
• Assist our full time colleagues with the pretty terrific benefit package we offer
• Share in celebrating all the great things the amazing colleagues do on a daily basis, ensure to communicate that as well
• Assist with employee communication including hotel happenings, internal training schedule and social media
• Maintain the flow of documents and ensure they are as per Hotel policies
• Prioritize all phone calls and in-person visitors ensuring timely follow up
• Provide office administration duties such as written correspondence, mail, photocopying, ensuring complete confidentiality in all matters.
• Assist with all areas of the recruitment process.
• Coordinate new employee paperwork including administration related to onboarding
• Maintain accurate employee records, through all related data systems, including bi-weekly payroll, benefits, and other duties as required
• Ensure accurate data in each data system as well as organized hard copy files
• Administer new hire orientation as directed with Talent & Culture Manager & Director
• Ensure a clean and safe working environment, participating in any ongoing safety programs;
• Process Workers Compensation claims, manage STD, LTD requests
• Assist in maintaining high levels of employee satisfaction and team spirit.
• Support hotel committees and organizing colleague functions, such as but not limited to, townhalls, CSR activities, recognition and celebration events, including the legendary Annual Colleague Holiday Party
• Assists with other operations of the Talent & Culture Office as needed

COMPENSATION & BENEFITS:

Rate of Pay: $25.00-26.50 per hour

• Full medical/dental/vision packages
• Generous PTO allowance + paid holidays

Qualifications

• Experience in the Hospitality Industry preferred
• Proven ability to maintain professionalism in a highly confidential environment and to deal with all visitors with tact, diplomacy and warmth
• Exceptional interpersonal and communication skills, both written and verbal
• Proven ability to work in a busy, fast paced environment;
• Highly organized, results-oriented with the ability to be flexible and work well under pressure
• University or College degree in Human Resources or related field an asset;
• Excellent computer skills, proficient with MS Office (Word, Excel, Outlook), and Presentation skills
• Proficient in utilizing Canva
• Knowledge of US Employment law an asset
• Excellent organizational skills with particular attention to details and a self-starter;

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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