Job Description

Data Center Field Services Technician (Optical Fiber Focus)

This is an urgent data center field services role requiring strong hands-on experience with optical fiber installation, testing, and troubleshooting in large data center environments .

This position is not general telecom . Candidates must have deep data center experience , including overseeing other technicians, performing QA/QC checks , monitoring utilization, and executing work directly.

Shifts - Must support nights/weekends as needed

Key Responsibilities

Data Center & Fiber Operations

• Run, route, lace, label, terminate, and test single-mode and multi-mode fiber
• Install and troubleshoot Ethernet and fiber cabling (CAT5/6, RJ45, LC, fan-outs)
• Perform optical testing using:
• OTDR, Optical Power Meter, Light Source, VFL
• BERT, RFC2544, Y.1564 (EtherSAM), iPerf (1G–100G)
• Support 10G / 100G circuit testing, turn-up, and troubleshooting
• Analyze and resolve network issues during installs, removals, and upgrades

Field Services / Oversight

• Oversee and QA/QC work performed by other technicians
• Interpret and execute tasks from MOPs, engineering documents, and vendor specs
• Perform site audits and document findings in internal systems
• Coordinate with control centers and back-office engineers for troubleshooting

Racking, Power & Hardware

• Rack and stack routers, switches, servers, and transport equipment
• Handle AC and DC power , including redundancy, ATS, and hot/cold aisle environments
• Replace faulty hardware (routers, switches, servers, cards)
• Support decommissioning and hardware removal per data destruction protocols

Break-Fix & Remote Hands

• Provide break-fix support, including nights/weekends as required
• Perform remote hands tasks for data center equipment installs and testing

Required Experience

• 5+ years working in data center operations or similar environments
• 5+ years hands-on experience with:
• Optical fiber installation, testing, and troubleshooting
• Reading and executing cut-sheets and MOPs
• Rack builds, cabling, patch panels, overhead trays
• Power feeds, redundancy, ATS, and cooling layouts
• Experience handling live production equipment
• Strong customer-facing experience in technical environments

Skills & Qualifications

• Strong knowledge of optical, IP, and telephony networks
• Ability to identify telecom cable colors and equipment indicators
• Comfortable working overhead racks and pulling heavy cables
• Skilled with hand and power tools
• Ability to work independently and supervise others
• Strong documentation, communication, and organizational skills

What you didn’t know about us:

• Competitive salary
• Health, Dental and Vision Benefits
• Long-Term growth potential
• 401k
• With this position, you will get the opportunity to work with a game changing client and further advance your already valuable experience in the telecom industry!

We are Connectors . We thrive on ‘quality over quantity’ and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner!

We are Collaborators . You’ll be working with a wholly owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don’t stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support.

We give 24/7 Support . We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor page!

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