Job Description

Job Description

Job Title: Field Service Supervisor

Location: Richmond, VA

About Our Client

Our client is a premier full-service MEP contractor specializing in commercial HVAC, mechanical service, industrial refrigeration, and manufacturing. They’re committed to safety, integrity, empathy, and urgency in everything they do.

Position Overview

As a Service Supervisor, you’ll lead a dedicated team of technicians and apprentices, ensuring best-in-class safety compliance, operational efficiency, and customer satisfaction across a select portfolio of facilities. You’ll report to the Service Manager or Operations Manager and serve as the on-the-ground ambassador of our client’s brand.

Key Responsibilities

• Drive a safety-first culture by enforcing company and customer-specific safety protocols, conducting site assessments, and coaching best practices
• Lead, mentor, and develop HVAC service technicians and apprentices, modeling professional appearance and behavior
• Perform hands-on service and maintenance work as needed, including routine calls and maintenance-agreement inspections
• Oversee work quality: review completed tasks, ensure compliance with company standards, and complete all necessary documentation
• Collaborate with Service Coordinators on scheduling, technician assignments, and rapid resolution of customer issues
• Support talent acquisition and retention by identifying training needs and recommending top performers for advancement
• Partner with the Sales Team on major equipment repair/replacement estimates and draft service agreement proposals
• Manage budget objectives for assigned service work and propose process improvements to enhance service delivery

Qualifications

• Completion certificate from a trade apprenticeship program or ≥10 years of direct industry experience
• Master’s-level license (or ability to obtain DPOR license within 12 months)
• Deep knowledge of HVAC systems, Building Codes, ASHRAE standards, and OSHA regulations
• EPA-608 Universal certification (HVAC) and valid driver’s license with a clean record
• Proficiency with Microsoft Office and mobile field-service technologies
• Exceptional interpersonal skills, ability to multitask under urgency, and strong customer-centric mindset

Schedule: Full-time, Monday–Friday; occasional evenings/weekends and unscheduled overtime as needed.

EOE M/F/Disability/Vet

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