Job Description
The Receptionist is responsible for handling all calls professionally, meeting and greeting the public and Front Porch employees in a friendly and professional manner, and directing them appropriately.
ESSENTIAL FUNCTIONS
The duties listed below are essential functions of the position that must be performed to effectively perform the position in at least an acceptable manner as defined by Front Porch. In the future, other duties may be assigned and considered essential functions of the position:
- Operates a multi-line telephone console to receive incoming messages. Takes messages accurately, including correct spelling of names and phone numbers.
- Greets, registers, and directs guests to appropriate personnel professionally.
- Performs a variety of clerical duties including but not limited to processing and distribution of all incoming and outgoing mail, including USPS, FedEx, UPS, Amazon, and intercommunity mail, logging all incoming medication, and contacting the nursing staff or residents for pick up, selling meal tickets to visitors and issues visitors pass, daily balancing of the cash box, etc.
- Conduct wellness checks twice daily, contacting residents who do not set off motion detectors or flip metal mail tabs.
- Perform all other related duties as assigned.
DETAILED SKILLS NEEDED TO PERFORM ESSENTIAL FUNCTIONS
Communication/Interpersonal:
- Effective oral and written communication skills appropriate to the audience's needs.
- Ability to develop and deliver effective presentations live via online or virtual mediums.
- Excellent collaboration and team-building skills.
- Effective conflict management skills.
- Ability to effectively build relationships with customers and executive management.
Decision Making/Organization Skills:
- Demonstrates a high level of accuracy, even under pressure.
- Excellent organizational skills.
- Ability to perform work independently with minimal supervision.
- Ability to exercise sound judgment and make decisions based on accurate and timely analysis.
Productivity:
- Demonstrated time management and priority-setting skills.
- Ability to simultaneously handle multiple priorities.
- Ability to work in a fast-paced, dynamic environment.
- Ability to prioritize responsibilities and organize workload to ensure that timeframes are met and the work is completed within deadlines.
- Demonstrated ability to define, develop, and analyze performance measures and metrics; exercise sound judgment and make decisions based on accurate and timely analysis.
EDUCATION OR EQUIVALENT QUALIFICATIONS
Essential/Preferred
Type
Specialization
Equivalent Experience instead of Education
Essential
High School/GED
General
Preferred
CREDENTIALS OR EQUIVALENT QUALIFICATIONS
Essential/Preferred
Type
Description
Essential
None
Preferred
EXPERIENCE OR EQUIVALENT QUALIFICATIONS
Essential/Preferred
Minimum Experience
Details
Essential
1 Year
Office Reception Environment Experience
Preferred
PHYSICAL REQUIREMENTS AND WORKING CONDITIONS
The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions:
- Must be able to remain stationary 30% of the time.
- Must be able to occasionally move about the office to access file cabinets, office machinery, etc.
- Must be able to constantly move to position oneself to maintain files in file cabinets or to perform essential job functions.
- Must be able to continuously operate a computer and other office productivity equipment, such as a calculator, copy machine, and computer printer, to execute the job's essential functions.
*Must be able to lift or carry items:
- Seldom: 26-50 pounds
- Occasionally: 26-50 pounds
- Frequently: 11-25 pounds
- Constantly: 1-10 pounds
- Must occasionally ascend or descend stairs to provide essential services.
- Must effectively communicate information and ideas so that others clearly understand the exchanged information.
- Must consistently work in an office and assisted living facility atmosphere.
Front Porch is an Equal Opportunity Employer. We support all aspects of diversity and provide equal employment opportunity to all employees and applicants without regard to race, color, religion, sex, marital status, national origin, age, sexual orientation, disability or status as a veteran in accordance with the applicable nondiscrimination laws. Final candidates must successfully complete a pre-employment physical, physical abilities test, drug screen and Department of Justice Criminal background clearance. Front Porch
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