Job Description

Overview

Who are we? 143 Studios is the award-winning media production company behind The Mel Robbins Podcast one of the top ranking podcasts in the world. Were also the team behind The Let Them Theory, a cultural phenomenon with over 5 million copies sold in 5 months, and six #1 Audible Originals. Every day, our work inspires more than 30 million online followers and reaches hundreds of millions of people monthly.

About the Role We are hiring a Community Manager who will own and elevate how we engage, respond, and build relationships with our massive global audience across social media platforms and private membership communities. This is not a behind-the-scenes role. Youll be the frontline voice of Mel Robbins' brand, interacting with millions of people and ensuring every exchange builds trust, delivers value, and grows our community's connection to our content. Success requires diligence, discernment, and attention to detail. You'll be immersed in community conversations while being strategic about driving deeper engagement, uplifting positive contributors, and surfacing insights back to the content team. You'll work closely with content creators, marketing, and customer support to ensure messaging is seamless across digital touchpoints. If you're obsessed with social platforms, thrive in fast-paced environments, and enjoy turning a single comment into a loyal brand fan, we want to meet you.

What You'll Do

• Community Engagement & Moderation
• Own daily audience interactions across Instagram, YouTube, TikTok, Facebook, LinkedIn, Threads and private membership platforms.
• Respond to the community with speed and thoughtfulness, ensuring every interaction is on-brand, timely, and adds value.
• Monitor online conversations, identify opportunities for engagement, and escalate reputational risks quickly.
• Moderate private communities (e.g., Circle) to uphold safe, positive, and inclusive spaces.
• Partner with customer service to resolve audience inquiries with a high-touch, community-first approach.

• Content Execution & Audience Support
• Support publishing workflows by coordinating post scheduling, comment monitoring, and engagement follow-through.
• Manage daily content-driven communications, such as internal briefs and external community emails (e.g., Daily Inspiration).
• Draft platform-native responses, conversation starters, and micro-content that amplify community discussions.

• Social Listening & Insights
• Track trending topics, viral formats, and audience feedback in real time.
• Surface insights to content and social teams to inform content hooks, feedback loops, and community programming.
• Spot emerging audience needs and craft recommendations to enhance community experiences.

• Collaboration & Brand Stewardship
• Partner with social leads and creators to ensure community feedback loops are tight and actionable.
• Maintain brand tone, messaging, and values across every interaction.
• Help shape engagement campaigns that foster loyalty, deeper participation, and brand evangelism.

Who You Are

• You're an exceptional communicator and cross-collaborator who thrives in fast-moving, dynamic environments.
• You instinctively understand how to speak to millions while making it feel personal.
• You can switch between platforms seamlessly and juggle multiple priorities without losing focus.
• You have a strong sense of ownership you dont wait for permission to jump into conversations, problem-solve, or suggest improvements, and you know when to raise your hand and escalate concerns to the broader team.
• You understand that engagement isnt a box-checking activity it's a real-time brand-building responsibility.
• You love data. You track what's working, notice patterns, and are always looking for ways to optimize.
• You're fluent in social media culture: you know the difference between engaging on a viral post vs. nurturing super fans in a niche community.
• You're curious, empathetic, and passionate about personal development and making a difference in people's lives.

Qualifications

• Strong experience in social media community management, digital engagement, or a related field.
• Deep knowledge of Instagram, TikTok, YouTube, Facebook and private community platforms (Circle, Discord, or similar).
• Exceptional writing skills, with an eye for tone, pacing, and brand voice.
• Experience using enterprise-level social media management platforms (e.g., Sprinklr or similar) to manage high-volume audience interactions, monitor sentiment, and track engagement metrics.
• Ability to analyze community metrics, report insights, and iterate strategies.
• Outstanding organizational skills and attention to detail in high-volume environments.
• Willingness to work flexible hours (including evenings/weekends) as social trends and audience activity demands.
• A proactive, self-starting mindset with a collaborative spirit.
• A strong passion for personal development and inspiring positive change.

Why You'll Love This Role

• You'll play a critical role in one of the world's most impactful personal development brands.
• Your work will directly connect with millions of people, every single day.
• You'll be surrounded by a team of creators, marketers, and producers who are all at the top of their game.
• The work will be fast-paced, dynamic, and deeply meaningful.
• You'll grow your career alongside a brand that's scaling globally, with the resources to support you.

Benefits & Perks

• Generous Time Off including an Annual Summer Break.
• 401(k) available.
• Health & Welfare Benefits including medical, dental, and vision insurance.
• Fun and energizing hybrid culture, remote or in-person.
• Growth-oriented environment with regular feedback and bold goals.
• Exciting team activities and opportunities to connect and celebrate wins.
• Mission-driven work that matters and inspires positive change.

To Apply

Send your resume and a brief cover letter sharing why you are the perfect fit for this role. Include links to communities you've managed or examples of digital engagement work you're proud of.

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