Job Description

Job Description

Job Description

Overview

Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.

It’s no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It’s at the very heart of how we treat each other, our clients and our community. Whether it’s providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.

From the team member that holds a door open to the one that helps guide your career, you’ll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you’ll be welcomed here. Accepted here. And empowered to Be You Here.

More reasons you’ll love working here include:

• Paid Time Off (PTO) after just 30 days
• Additional parental and maternity leave benefits after 12 months
• Adoption reimbursement program
• Paid volunteer hours
• Paid training and career development
• Medical, dental, vision and life insurance
• 401k with employer match
• Mortgage discount and area business discounts
• Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
• Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon 
• Gourmet cafeteria featuring homemade breakfast and lunch
• Convenience store featuring healthy grab-and-go snacks
• In-house Starbucks and Dunkin
• Indoor/outdoor café with Wi-Fi

Responsibilities

• Partner closely with product owners, project managers, business analysts, and UX designers to plan, conduct, and communicate user research that guides meaningful and usable product design decisions.

• Design and conduct qualitative and quantitative, attitudinal and behavioral, and generative and evaluative studies from beginning to end

• Create exemplary research artifacts, presentations and reference materials to support and socialize research findings

• Collaborate with cross-functional teams to provide research consultation that aligns to the needs of the business

• Influence and inspire leadership and stakeholders through compelling narratives

• Help drive development of UX maturity and education across the company

• Mentor junior team members on research best practices, as needed

• Identify and communicate ways in which user feedback can drive business outcomes

Qualifications

Required:

• 5+ years of experience conducting and leading user research efforts in a product organization

• Expert knowledge using and implement user research tools and platforms (e.g., Qualtrics, Maze, UserTesting.com, User Zoom)

• Experience selecting the appropriate data collection methods

• Ability to communicate research results and data and justify methods and approaches-both visually and verbally to various stakeholders

• Experience successfully leading workshops within internal team and with cross-functional stakeholders

• Must demonstrate strong emotional intelligence, interpersonal communication, and critical thinking skills

• Experience conducting user research and deriving insights via qualitative, quantitative, generative, evaluative studies, behavioral, attitudinal methodologies

• Expert knowledge of Agile principles and working within a Sprint cadence

• Expertise in visual, written, and oral story telling with the ability to produce useful artifacts and reference materials to support design initiatives

• Experience leveling up UX maturity or supporting user research education within your previous organization

• Demonstrated history of leading multiple projects simultaneously and balancing projects with fluid priorities

• Experience as a mentor or advisor for less experienced UX professionals

• Concrete evidence of your impact on the organization and outcomes based on your work (Case Studies, Portfolio)

• Ability to work 100% on-site in Pontiac, Michigan

Preferred:

• Degree in Human Factors, Social Sciences, Human Computer Interaction, User Experience Design, or related degree or equivalent experience

• Working knowledge of accessibility standards (WCAG, 508 Compliance)

• Working knowledge of mortgage or financial industry

• Experience serving as a UX research advocate, leader, and/or educator within previous organizations

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