The Federal Ministry of Livestock Development has reiterated its commitment to improving transparency, accountability, and efficient service delivery through plans to establish a Ministerial SERVICOM Unit alongside a Service Charter aimed at enhancing citizens’ access to quality public services.
This was made known in the statement signed by the Deputy Director, Information and Public Relations, Henrietta Okokon and made available to Agronigeria on Wednesday.
According to the statement released, the Permanent Secretary, Dr. Chinyere Ijeoma Akujobi, gave the assurance on Tuesday, 9th June, 2026, while receiving a delegation from SERVICOM led by the Acting National Coordinator, Mrs. Helen Lawal, at the Ministry’s headquarters in Abuja.
Dr. Akujobi described the Ministry as a performance-oriented institution guided by set targets and timelines, emphasizing the importance of strong monitoring and evaluation systems to track service delivery across Ministries, Departments and Agencies (MDAs).
“We are performance-driven and target-oriented. There should be incentives for those doing well and consequences for those who are not performing. Accountability remains critical to effective public service delivery,” she said.
She further assured that the Ministry would fully support SERVICOM initiatives, adding that a dedicated budget line would be created from 2027 to sustain the activities of the SERVICOM Unit within the Ministry.
Earlier, the Director of Reform Coordination and Service Improvement, Eto-Abasi Okokon, welcomed the delegation and highlighted that despite being one of the newest ministries in the country, the Federal Ministry of Livestock Development had recorded notable achievements in service delivery under the leadership of the Honourable Minister, Idi Mukhtar Maiha, and the Permanent Secretary.
In her remarks, the Acting National Coordinator of SERVICOM, Mrs. Helen Lawal, commended the Ministry’s leadership for its commitment to institutionalizing public service reforms initiated by the Federal Government.
She explained that SERVICOM was created to promote excellence in public service delivery and ensure that citizens receive timely, efficient, and customer-focused services from government institutions.
Lawal further outlined areas of collaboration with the Ministry, including the establishment of a Ministerial SERVICOM Unit and Committee, staff sensitization on SERVICOM principles, development of a Service Charter, capacity building, customer satisfaction surveys, complaints management, and participation in quarterly Charter Performance Sessions.
She noted that the Service Charter would serve as a key accountability framework, clearly defining the Ministry’s services, standards, and timelines to enable citizens to demand better service delivery.
She also called for sustained management support, adequate staffing, continuous training, and regular stakeholder engagement to ensure the effective implementation of SERVICOM initiatives.
In his closing remarks, the Director of Planning, Research and Statistics, Mr. Stephen Ohaeri, expressed appreciation to the SERVICOM delegation for the engagement and assured them of the Ministry’s readiness to implement recommendations aimed at improving service delivery and customer satisfaction.
